IoT support pricing

We offer a range of support plans to help you develop and design your solution.


  Free Support Standard Support Pro Support
Production support 1 incident/month 2 incidents/month 4 incidents/month
Developer support - 1 incident 4 incidents/month
Designer support - 1 incident 4 incidents/month
Coverage hours Business hours Business hours Business hours+
Via Online Email Email, phone, Skype
Initial response time 1 working day <6 hours <2 hours
Price FREE with any paid-for platform $75/month $400/month


Notes on support pricing

The Free package is included with "Fox" and all other commercial packages.

"Business hours" are 09:00 to 17:30 UK time, Monday-Friday (excluding public holidays). "Business hours+" extends this until 22:00 UK time. 

"Incidents" mean questions, requests and are counted monthly.