IoT support pricing
We offer a range of support plans to help you develop and design your solution.
Pricing
| Free Support | Standard Support | Pro Support | |
| Production support | 1 incident/month | 2 incidents/month | 4 incidents/month |
| Developer support | - | 1 incident | 4 incidents/month |
| Designer support | - | 1 incident | 4 incidents/month |
| Coverage hours | Business hours | Business hours | Business hours+ |
| Via | Online | Email, phone, Skype | |
| Initial response time | 1 working day | <6 hours | <2 hours |
| Price | FREE with any paid-for platform | $75/month | $400/month |
Notes on support pricing
The Free package is included with "Fox" and all other commercial packages.
"Business hours" are 09:00 to 17:30 UK time, Monday-Friday (excluding public holidays). "Business hours+" extends this until 22:00 UK time.
"Incidents" mean questions, requests and are counted monthly.